Refund policy
Refund & Returns Policy
30 Day First Order Guarantee
As an exception to our general change of mind policy, first-time customers who purchase Sol.ve directly from our website may request a refund within 30 days of delivery if, after giving the product a genuine try, they are not satisfied.
This guarantee:
- applies to the first order only
- is limited to one refund per customer
- applies only to purchases made through our website
- does not affect your rights under the Australian Consumer Law.
Change of Mind
We do not offer refunds or returns for change of mind purchases.
As our products are food products intended for consumption, we cannot accept returns of opened items for hygiene and safety reasons.
Please choose carefully before placing your order.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of receiving your order.
Email: info@solvehealth.com.au
Please include:
- Your order number
- A description of the issue
- Photos where applicable
We will assess the issue and, where appropriate, provide a replacement, refund, or other remedy in accordance with Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
You are entitled to a replacement, refund, or other remedy where required by Australian Consumer Law.
Returns
If a return is approved, we will provide instructions for returning the product.
Products must not be returned without prior approval.
Contact
For any questions regarding refunds or returns, please contact: