Shipping policy
Shipping Policy
Sol.ve currently ships within Australia only.
Processing Times
Orders are typically processed within 1–3 business days. During busy periods, promotional events, or product launches, processing times may be slightly longer.
Delivery Times
Standard shipping typically takes 2–8 business days after dispatch. Delivery times are estimates only and may vary depending on your location and factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Delivery Delays
While we aim to deliver your order as quickly as possible, Sol.ve is not responsible for delays caused by postal services, courier providers, weather events, or other circumstances outside our control.
Lost or Missing Parcels
If your tracking information indicates that your parcel has been delivered but you have not received it, please contact the shipping carrier directly in the first instance. If you require further assistance, please contact us and we will do our best to help investigate the issue.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. Sol.ve is not responsible for orders shipped to an incorrect address provided by the customer.
Contact
If you have any questions about your order, please contact us at: